AXA

You are: Home page Health Submit Claim

Note: This portal is best viewed on Chrome, Firefox, Safari, IE 8 and later versions (with disabled compatibility mode)

Health Reimbursement Claim Submission

* All fields are mandatory

Reimbursement Claim Submission Procedures

  • Step 1
  • Validate yourself by providing your policy no, membership no and Date of Birth which is available on your AXA medical membership card.
  • Step 2
  • Upon successful validation, update the basic information regarding the medical service that you availed:
  • - Attach the claim form that is duly signed and stamped by the medical practitioner along with the insured member’s or dependant’s signature.
  • - Attach the supporting medical bills/invoices(mandatory).
  • Please note that you can submit multiple medical services availed over a period of time as one reimbursement claim submission. You will be provided with a reference number for future tracking.
  • IMPORTANT GUIDELINES FOR DOCUMENTS UPLOAD

  • 1. Ensure the documents are scanned in .jpg or .pdf formats.
  • 2. Set your scanner to a scan quality: 200 dpi.
  • 3. Set your scanner to scan type:
  • - Black & White for normal documents such as your claim form, invoices, prescriptions.
  • - Grayscale for documents such as photos or X-rays.
  • What next after you submit the claim online?

  • Upon receipt of all required documents online, AXA will process your claim within a maximum of 15 working days.
  • In case any required documentation is missing or if there is a need for additional supporting documents you will be duly notified via email and/or SMS.
  • You can track the status of the submitted claim online.
  • Note that AXA reserves the right to request for the original documents as part of processing your claims. Hence it is strongly recommended that you retain the original documents until you have reimbursed your claim.